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Terms & Conditions

1. Definitions

In these conditions, unless the context requires otherwise

1.1 'Buyer' means the person who buys or agrees to buy the Goods from the Seller.

1.2 'Goods' means the articles which the Buyer agrees to buy from the Seller.

1.3 'Seller' means Lets Cook Cookware LTD, 30 Compton Close, Flixton, Manchester, United Kingdom.


2. Conditions Applicable

2.1 These conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer to the exclusion of all other terms and conditions including any terms and conditions which the Buyer may purport to imply under any purchase order, confirmation of order or similar documents.

2.2 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these conditions and the Buyer agrees and accepts that these conditions will apply to all contracts for the sale of Goods.

2.3 Any variation to these conditions (including any special terms and conditions agreed between the parties or added to the order form by the Buyer) shall be inapplicable unless agreed in writing by the Seller.


3. Price & Payment

3.1 The price of the Goods shall be the price stipulated in the Sellers published price list current at the date of delivery of the Goods. All prices printed are current at the time of printing but are subject to alteration without notice.

3.2 Payment of the price and VAT shall be due on the last working day of the month following the end of the month in which the Goods are delivered. Time for payment shall be of the essence.

3.3 The Seller reserves the right at all times to request payment be made by the Buyer before delivery of the Goods takes place. The Seller shall not be bound to deliver the Goods until the Buyer has paid for them. Time for payment shall be of the essence.

3.4 Interest on over due invoices shall accrue from the date when payment become due from day to day until the date of payment at a rate of 3% above the base rate of NatWest bank and shall accrue at such a rate after as well as before any judgment.


4. The Goods

4.1 The description of the Goods shall be as set out in the Sellers catalogue and as featured on the Sellers website or as specified in writing to the Buyer by the Seller.

4.2 Where stock items are not available the Seller reserves the right to send an alternative product with similar specifications to that ordered by the Buyer.


5. Sale by Sample

5.1 Where the sale of Goods is made by sample all samples provided by the Seller to the Buyer are on a sale or return basis.

5.2 The bulk of the Goods sold by sample will correspond with the sample in quality provided that the Seller shall have no liability to the Buyer unless more that 5% of the Goods do not so correspond.

5.3 The Buyer shall be deemed to have a reasonable opportunity of comparing the bulk of any consignment of Goods with the sample after 2 days from the date of delivery. After this time the Buyer will be deemed to have accepted the bulk of the consignment of the Goods.


6. Warranties& Liabilities

6.1 All implied terms, conditions and warranties relating to the quality and/or fitness for purpose of the Goods or any of the Goods are excluded to the fullest extent permitted by law.


7. Delivery

7.1 Delivery of Goods shall be made to the Buyers address on the delivery date. The Buyer acknowledges that the delivery date is subject to the availability of the Goods and as such the Seller reserves the right to change the delivery date at any time without notice. The Seller shall not be liable for any loss or damage whatsoever due to failure by the Seller to deliver the Goods (or any of them) promptly or at all. Notwithstanding that the Seller may have delayed or failed to deliver the Goods (or any of them) promptly the Buyer shall be bound to accept delivery and pay for the Goods in full. Prices charged to the Buyer shall be the price current at the date of dispatch.

7.2 The Buyer must notify to the Seller any loss or damage to the Goods within 3 days of receipt and the Goods shall be held for inspection to enable a claim to be made on the carrier. The Buyer shall immediately notify the Seller if the Goods are not received within 3 days of the delivery date. Should the Buyer fail to comply with clause 7.2 the Buyer shall be deemed to have accepted the Goods free of defect.


8. Carriage & Collection

8.1 Subject to the Sellers authorisation the Buyer may collect the Goods personally from the Sellers premises. In all situations the Buyer must give the Seller four working hours notice to collect the Goods and the Seller shall not be liable for any loss to the Buyer if the Goods are not available for collection by the Buyer upon giving such notice. If the Goods are not available for collection upon giving four working hours notice the Seller shall not have the right to terminate the contract. The Seller reserves the right to refuse any additional orders that the Buyer may make at the time of collection.

8.2 Where the Buyer requires the Goods to be delivered within the United Kingdom mainland the Seller shall pay the carriage costs for all single drop orders of £200 or over, and on web orders £100 or over. Where the Buyer requests a delivery to be made on an overnight service this will be subject to an additional charge. The Seller reserves the right to charge a supplemental carriage charge for certain large size Goods at the Sellers discretion irrespective of order values. The Buyer will be responsible for all transport costs on all orders delivered outside of the United Kingdom mainland for UK offshore and remote P.O.A.

8.3 Where a third party delivers the Goods to the Buyer the Seller shall not be liable for any loss caused to the Buyer as a result of any action of a third party.

9. Acceptance

9.1 The Buyer shall inspect the Goods immediately upon delivery. A signature on a carriers delivery advice sheet shall be deemed to signify the receipt of the quantity of Goods indicated on the advice sheet.

9.2 The Buyer shall within 3 days of delivery notify the Seller of any alleged defect, damage or failure to comply with description or sample. The Buyer shall afford the Seller an opportunity to inspect the Goods within a reasonable time following delivery and before any use is made of them. If the Buyer shall fail to comply with these provisions the Goods shall be conclusively presumed to be in accordance with the contract and free from any defect or damage and the Buyers shall be deemed to have accepted the Goods.

9.3 If the Goods are not in accordance with the contract for any reason the Buyers sole remedy shall be limited to the Seller making good any shortage by replacing such Goods or, if the Seller shall elect, by refunding a proportionate part of the price.

9.4 The Seller’s liability to the Buyer whether for any breach of contract or otherwise shall not in any event exceed the price and the Seller shall be under no liability whatsoever for any direct loss and/or expense or indirect loss and/or expense suffered by the Buyer or liability to a third party incurred by the Buyer.


10. Title & Risk

10.1 The Goods shall be at the Buyers risk as from delivery.

10.2 In spite of delivery having been made title in the Goods shall not pass to the Seller until

(a) The Buyer has paid the price plus VAT in full and

(b) No other sums whatsoever are due from the Buyer to the Seller.

10.3 Until title in the Goods passes to the Buyer in accordance with clause 9.2 the Buyer shall hold the Goods and each of them on a fiduciary basis as bailee for the Seller. The Buyer shall store the Goods at no cost to the Seller separately from all other Goods in its possession marked in such a way that they are clearly identified as the Sellers property.

10.4 Notwithstanding that the Goods or any of them remain the property of the Seller the Buyer may sell or use the Goods in the ordinary course of the Buyers business at full market value for the account of the Seller. Any such sale or dealings shall be a sale or use of the Sellers property by the Buyer on the Buyers own behalf and the Buyer shall deal as principal when making such deals or dealings. Until property in the Goods passes from the Seller the entire proceeds of sale or otherwise of the Goods shall be held in trust for the Seller and shall not be mixed with other money or paid into any overdrawn bank accounts and shall be at all material times identified as the Sellers money.

10.5 The Seller shall be entitled to recover the price plus VAT notwithstanding that the title in any of the Goods has not passed from the Seller.

10.6 Until such time as title in the Goods passes from the Seller the Buyers shall upon request deliver up such of the Goods to the Seller as have not ceased to be in existence or been sold. If the Buyer fails to do so the Seller shall be permitted to enter upon any premises owned, occupied or controlled by the Buyer where the Goods are situated and repossess the Goods. On the making of such requests the right of the Buyer under clause 10.4 shall cease.

10.7 The Buyer shall not pledge or in any way charge by way of security for any indebtedness any of the Goods which are the property of the Seller. Without prejudice to the other rights of the Seller if the Buyer does so all sums whatsoever owing by the Buyer to the Seller shall forthwith become due and payable.

10.8 The Buyer shall insure the Goods and keep them insured to the full amount of the price against all risks to the reasonable satisfaction of the Seller until the date the property in the Goods passes from the Seller and shall whenever requested by the Seller produce a copy of the policy of insurance. Without prejudice of the other rights of the Seller if the Buyer fails to do so all sums whatsoever owing by the Buyer to the Seller shall forthwith become due and payable.

10.9 The Buyer shall promptly deliver the prescribed particulars of this contract to the company’s registrar in accordance with the Companies Act 1985 Part XII 2006 part 25. Without prejudice to the other rights of the Seller if the Buyer fails to do so all sums whatsoever owed by the Buyer to the Seller shall forthwith become due and payable.


11. Returns & Refunds

11.1 Lets Cook Cookware is committed to selling only high-quality products, but we understand there may be a time when you need to exchange or return something you've bought. Should you wish to return anything bought from us online, please contact our Customer Service team no later than 14 days after receipt of your order to start the return process. Call our UK Telephone number on 07446 948639. We are open from Monday - Friday, 9am - 5pm. Or, if you prefer you can email us here.


When you contact us we will establish the reason for the return and send you an email including your related Case number as well as the return address information.


Ensure you return your items unused and undamaged with any labels still attached in their original packaging. The original despatch note needs to be included. If we find that the products have not been returned to us in a fully resalable condition, we reserve the right to refuse a refund on the item.

Please note we are not responsible for the return postage or other delivery costs except in the case of us supplying you incorrect or faulty items. Neither can we accept responsibility for packages that never reach us, so we advise you to use a traceable and insured service to return your product to us.

Upon receipt of your returned goods, we will make a refund to the card or PayPal account used to place the original order. We will process your return as quickly as possible. However, during very busy periods, please allow between 6 - 10 working days for your return to be processed. Customers' statutory rights under civil law are unaffected by this policy.


12. Faulty or Damage Item

12.1 Lets Cook Cookware has a legal obligation to sell goods in accordance with the contract we have agreed with you.

12.2 If any item that we deliver to you arrives damaged or is faulty, or is otherwise not in accordance with our contract with you, then we will happily replace the item for free or refund the item. Please note that we will only refund the delivery charge if the whole order is damaged or faulty.

12.3 If you have any questions or complaints about the product, please contact us. You can telephone our Customer Service team on 07446 948639. We are open from Monday - Friday, 9am - 5pm. Or, if you prefer you can email us here.


13. Assignment

13.1 All Agreements are personal to the Buyer and the Seller and the Buyer may not assign his obligations under the Agreements without the prior

written consent of the Seller.

13.2 Where the Seller consents to the Buyer assigning the agreement the Assignee shall covenant directly with the Seller and be bound by the terms

of this Agreement.

13.3 The Seller reserves the right to deny consent to assign the agreement and until such consent has been given the Buyer shall remain liable for all


14. Jurisdiction

14.1 These conditions are subject to law of England and Wales.

14.2 If any term or provision in these conditions shall in whole or in part be held to any extent to be illegal or unenforceable under any enactment or rule of law that term or provision or part to that extent shall be deemed not to form part of these conditions and the enforceability of the remainder of these conditions shall not be affected. If any such deletion materially effects the interpretation of these conditions the parties shall use their best endeavours to negotiate in good faith with a view to agreeing a substituted provision that as closely as possible reflects the commercial intention of the parties.


15. Notices

15.1 Any notice under or in connection with these conditions shall be in writing and shall be served by first class recorded delivery at the address of the party set out in this contract or to such other address as may be subsequently notified by one party to the other.


16. Force Majeure

16.1 Save for the Buyers obligation of payment under clause 3 both parties shall be released from their obligations due to any act of god, fire, flood, drought, extreme weather conditions, compliance with any law, or other circumstances beyond the reasonable control of either party.

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